Spa Etiquette

Payment

Cash & all major credit cards accepted (NO Checks).  A credit card is required to hold all reservations.
Gratuities are appreciated – Never required

Arrival

Please arrive at least 15 minutes prior to your appointment to allow time for consultation, to change, and to relax. If you are delayed in your arrival, please remember that your service will end at its original time so that the next guest is not inconvenienced.

Cancellations/Reschedules

We require all cancellations/reschedules be made 24 hours prior to scheduled appointment. Cancellations/Reschedules less than 24 hours will be assessed 50% of the scheduled treatment rate. No shows are charged 100%.

Age Requirement

To maintain our relaxing and peaceful spa environment, our facility is reserved for adults. No children under the age of 18 are allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or be accompanied by a parent or adult guardian.

For your Comfort

We request that you disclose any medical conditions and/or prescription medications as they may affect some services. So that you may fully enjoy your spa experience and as a courtesy to other guests, we suggest you turn off your cell phone. Our establishment is a smoke-free environment. It is our goal to provide you with outstanding customer service. Please let us know how to better serve you.

Spa Parties and Chair Massage are also available

For further information or appointments, contact us at: 301-702-8555

© 2017 - 2019 Balanced Body Massage Group - All Rights Reserved.